Refund Policy

New subscribers get a 14-day window from the date of their first paid charge to request a full refund — for any reason. Just email billing@mycryptomonitor.com from your account email and we'll process it within 5 business days.

If you're on a yearly plan and cancel after the 14-day window:

• Within the first 30 days — pro-rated refund of the unused months.
• After 30 days — no refund, but you keep access until the end of your billing period.

Monthly subscriptions can be cancelled at any time. Once cancelled, you keep access until the end of the current billing month. We do not refund partial months unless you're inside the 14-day guarantee window.

Enterprise and API contracts are governed by the specific terms in your signed agreement. Generally, refunds are negotiated case by case during the first 30 days. Contact your account manager.

Alert packs, query credits, and other add-ons are non-refundable once activated, since they're consumed immediately on purchase. We'll refund unused add-ons if there's a billing error or if you can show the feature didn't work as advertised.

Before opening a chargeback with your card issuer, please email us first. 99% of billing issues are resolvable in a few minutes. Filed chargebacks freeze your account until the dispute is closed and may incur an administrative fee.

Email billing@mycryptomonitor.com from the email on your MCM account, and include:

• Your account username.
• The transaction ID or charge date.
• (Optional) A short note on what didn't work — it helps us improve.

We respond within 1 business day and process approved refunds within 5 business days. The funds will arrive on your card or PayPal within your bank's standard timeframe (3–10 days).